I had the recent pleasure of dealing with Primary Source and experience first- hand excellent customer service. With a hurricane barreling down on our area, unbeknown to them, I placed a small monetary value order for some flashlights. The shipment showed delivery at my location when I called but was unable to find. Your team e-mailed me telling me they would re-ship that day the items in question. A quick response and voluntary replacement no questions asked, resulted in replacements arriving before the weather event. I did in turn find the original shipment. I immediately issued a new PO for the additional units doubling the first order. That simple effort on your company’s part, was a breath of fresh air in today’s world, and so well received.
To summarize, we are forced every day in each of our lives to accept an unacceptable level of customer service. To be involved in a situation where customer service outweighed a profit margin, when you made your decision to reship was outstanding. In my opinion, that level of service rendered should be what EVERY business should be working toward. End result, order doubled and a very satisfied Customer. Thank you and your organization for showing me what I remember Customer service used to look like.
Kevin (Shorty) Tunstall
It’s a pleasure to work with the staff at PrimarySource. Everyone is very pleasant to speak with and they quickly respond to merchandise inquiries. Pricing is very competitive too.
We, at Allegheny Tool & Supply, are very happy with the excellent performance of PrimarySource in covering our battery needs. Their performance has been outstanding and they have never let us down.
Allegheny Tool & Supply, Inc.
The customer service at PrimarySource is Great!! I recently needed a few price quotes to bid on some government contracts, Eric Olson (my account manager) got the information to me in 10min and shared some great insight that was very helpful.
Darryl Webber (Owner)
Batteries A Plenty
Primary Source in my view is in the top 10% of licensed wholesale distributors. It is unusual in my experience to encounter a distributor that deserves a top rating in all major areas, such as accessibility, customer service, wide selection, ample available quantities, and competitive pricing. As a new customer, it’s even more unusual to feel welcome very early in a business relationship. I highly recommend Primary Source to any retailer looking to establish a business relationship with a top-notch wholesaler that is genuinely interested in helping others succeed.
Jorge Bueno (Owner)
NP Sales LLC